KeldenUSA

Effective Date: September 7, 2026

Kelden Apparel LLC (“Kelden,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using the Kelden website and customer portal.

This Privacy Policy explains what information we collect, how we use it, how we protect it, when we share it, and the choices you have regarding your information.

  1. Information We Collect

Depending on how you interact with Kelden, we may collect the following information.

Account and identity information

When you create or access an account, we may collect:

  • Your name
  • Your email address
  • Your profile information provided through an authentication provider, such as Google
  • Information associated with your Kelden customer account
  • Information necessary to maintain your authenticated session

Google Sign-In information

If you choose to sign in using Google, Google may provide Kelden with information associated with your Google account, such as:

  • Your name
  • Your email address
  • Your Google profile picture

Google does not provide Kelden with your Google password.

We use information received through Google Sign-In solely to authenticate you, establish or access your Kelden account, maintain your session, and provide the customer portal functionality you request.

We do not sell Google user data.

We do not use Google user data for targeted advertising, advertising profiling, or other unrelated purposes.

We do not use Google user data to train generalized or non-personalized artificial intelligence or machine-learning models.

  1. Customer and Project Information

If you use the Kelden customer portal, we may collect information associated with your customer relationship and projects, including:

  • Customer name
  • Email address
  • Project information
  • Project numbers and references
  • Project status
  • Dates associated with projects
  • Artwork and other files you upload
  • File names and file types
  • Information necessary to associate uploaded files with your projects

Artwork and files submitted through the customer portal may contain information that you have included in those files. You are responsible for ensuring that you have the appropriate rights to submit artwork and other materials to Kelden.

  1. How We Use Information

We use collected information to:

  • Create and maintain customer accounts
  • Authenticate customers
  • Provide access to customer projects
  • Manage project information
  • Receive and store customer-submitted artwork and files
  • Provide requested apparel, embroidery, design, and related services
  • Communicate with customers about their projects and services
  • Maintain the security and functionality of our website and customer portal
  • Prevent unauthorized access, fraud, or misuse
  • Comply with applicable legal and regulatory requirements
  • Improve the functionality and reliability of our services

We only use Google user data for purposes consistent with providing or improving the functionality of the Kelden customer portal and services.

  1. How We Share Information

We do not sell your personal information or Google user data.

We may share or provide access to information with service providers that help us operate Kelden and provide requested services. These providers may include technology and infrastructure providers used for:

  • Website hosting
  • Authentication
  • Cloud infrastructure
  • Secure file storage
  • Website security and maintenance
  • Other services necessary to operate the Kelden customer portal

These providers receive only the information reasonably necessary for the services they provide and are expected to protect that information appropriately.

We may also disclose information when reasonably necessary to:

  • Comply with applicable law, regulation, legal process, or governmental request
  • Protect the rights, property, or safety of Kelden, our customers, or others
  • Detect, prevent, or investigate fraud, abuse, or security incidents
  • Enforce our agreements or protect the operation of our services

We do not transfer Google user data to third parties for advertising, sale, or other purposes unrelated to providing or improving Kelden’s services.

  1. Cloud Storage and Customer Files

Customer artwork and project files may be stored using secure cloud infrastructure operated by third-party service providers.

Kelden’s customer file storage is configured as private storage. Customer files are not intended to be publicly accessible.

Access to customer project information and files is controlled through authenticated access and authorization checks designed to ensure that customers can access only information associated with their customer account.

  1. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information and customer files against unauthorized access, alteration, disclosure, or destruction.

These safeguards may include:

  • Encrypted connections between users and our website
  • Authentication and session controls
  • Server-side authorization checks
  • Restricted access to customer data
  • Private cloud file storage
  • Access controls for cloud infrastructure
  • Security monitoring and maintenance

No method of transmitting or storing information is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

  1. Data Retention

We retain personal information, customer account information, project information, and customer files for as long as reasonably necessary to provide our services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with legal obligations.

When information is no longer reasonably necessary for these purposes, we may delete or securely dispose of it.

Certain business records may need to be retained for longer periods when required by law or legitimate business requirements.

  1. Your Rights and Choices

Depending on applicable law, you may have rights concerning the personal information we maintain about you, including the ability to:

  • Request access to information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of information, subject to legal or legitimate business retention requirements
  • Ask questions about how your information is used
  • Withdraw your authorization for Google Sign-In by removing Kelden’s access through your Google Account settings

If you request deletion of your Kelden account or personal information, we will review the request and delete information that we are not required or permitted to retain.

To request access, correction, or deletion of your information, contact us using the information provided below.

  1. Cookies and Similar Technologies

Kelden uses cookies and similar technologies necessary to operate the website and maintain authenticated sessions.

These technologies may be used to:

  • Maintain your login session
  • Support authentication
  • Remember certain website settings
  • Maintain website security
  • Understand basic website functionality and performance

You can configure your browser to refuse or limit cookies. However, disabling cookies may prevent portions of the customer portal from functioning correctly.

  1. Third-Party Services

Kelden may rely on third-party service providers to operate portions of its website and customer portal.

These providers may process information on Kelden’s behalf in order to provide services such as authentication, website hosting, cloud infrastructure, storage, security, and related technical functions.

Third-party services operate under their own terms and privacy policies. Where appropriate, we encourage users to review those policies.

  1. Google User Data

Kelden’s use and transfer of information received from Google accounts complies with Google’s applicable API Services User Data Policy and Limited Use requirements.

Google user data is used only as necessary to provide or improve the functionality of Kelden’s customer portal and services.

Kelden does not sell Google user data or use Google user data for targeted advertising.

Kelden does not transfer Google user data to third parties for purposes unrelated to providing or improving Kelden’s services.

Kelden does not use Google user data to determine creditworthiness, provide lending services, or create advertising profiles.

Kelden does not use Google user data to train generalized or non-personalized artificial intelligence or machine-learning models.

  1. Children’s Privacy

Kelden’s services are intended for businesses and adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

  1. Links to Other Websites

Our website may contain links to websites or services operated by third parties.

Kelden is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make material changes, we will update the effective date shown at the top of this policy and, where appropriate, provide additional notice.

You should periodically review this page to remain informed about our privacy practices.

  1. Contact Us

If you have questions about this Privacy Policy, want to request access to or deletion of your personal information, or have questions about how Kelden handles your information, please contact:

Kelden Apparel LLC
Massachusetts, USA

Email: admin@keldenusa.com